The camp my daughter is going to has a two-year old policy that I am required to abide by this year, and that is that luggage cannot go with them on the camp bus, but must be shipped separately. I was given the okay to not ship with their very expensive shipper and to use another shipper.
Last week I went to a FedEx office where I was told that it would take from four to five days to ship a duffle bag from Northern Virginia to her camp in Pennsylvania. I asked approximately how much it would cost. They asked me the approximate weight and size of the bag. I told them and got an estimate. I did the same thing with UPS, and while the price was pretty much the same, they told me two business days. Okay, we’ll use UPS.
Camp starts on Tuesday and she was with her father until Friday afternoon, so we really had to hustle with the packing. When I went in to ship the stuff on Saturday morning, the price came out to be higher than I expected. I looked at the breakdown of the cost and there was an $11.75 charge for each bag. Oh, said the attendant, that’s because you’re not shipping in boxes but in bags. Everything was already packed and I was all tense about it not getting there on time anyway, so I paid the bill and left, annoyed, of course. Why hadn’t anyone told me: “If you send your things in a box it will be cheaper”? Yes, I know, they get to make money on me that way. But I don’t think that is the issue here, nor is it that they don’t care about customer satisfaction. I think the problem is that people don’t look behind the questions that are asked of them or the step in the process that they are currently doing. They are the form, not people.
Friday, in the mad dash to get all the things she needs for camp, we were in a store about to buy a tank top when the cashier asked if my daughter had tried on jeans. No, we responded. To which she said that if she just tries on a pair of jeans, we get a $10 discount on any purchase. So off darling went to try on a pair of jeans (they were too short on her). I certainly would not have known about that deal if the cashier hadn’t said something to me. I wonder how many other deals I’m missing out because I don’t know to ask for them because I don’t know of their existence.
If they have the deal, why not let us all in on it? Maybe this is a real instance of discrimination, not white, black, male or female, but those on the inside versus those on the outside. Why can’t we all be on the inside? If the deal is too expensive, then cut it out altogether. If you want to get some business, then tell everyone. How annoying.